Help Center

We're here to help

Got a question? We've got answers. Browse below or search for what you need.

Getting Started

5 questions

axessgen is an AI-powered job search automation platform. We scan job boards daily, score every listing against your profile, and email you the best matches 3x a day. You can approve, reject, save, or research any job - all from your email or dashboard.

After you complete onboarding (a 3-minute profile + CV upload), our AI runs daily scrapes across LinkedIn, Indeed, Glassdoor, and more. It scores each job against your skills, titles, location, and preferences, then sends you a curated email with your top matches. You interact with jobs directly from the email using action buttons, or from your dashboard.

Your first matches typically arrive within 24 hours of completing onboarding. Our scraper runs daily, matching follows shortly after, and emails go out up to 3 times a day. If you signed up after the first window, your first email arrives later that day.

All new users get a 3-day Pro trial with full access to every feature - AI-tailored CVs, 14 company researches, 20 saves/week, and up to 4 jobs per email. After the trial, the account moves to the Starter plan unless you upgrade.

Go to the onboarding flow (or Settings > Profile) and fill in your current title, skills, location, dream job titles, and work type preference. The more detail you provide, the better your matches will be.

Job Matching

5 questions

Each job is scored 1-10 based on how well it matches your profile. The score combines relevance (how closely the job matches your skills and titles) and likelihood (how likely you are to get an interview based on experience fit). Jobs scoring 8 or higher appear with a green badge.

Jobs appear because our AI matched them to your dream titles, realistic titles, or fallback titles - combined with your location and work type preferences. If you're seeing irrelevant results, update your titles in Settings. Use 'Not Relevant' on jobs to help us learn your preferences.

Our scraper runs daily, pulling fresh listings from multiple platforms. Most jobs in your feed were posted within the past 1-7 days. The 'posted date' on each card shows exactly when the original listing went live.

Yes - go to Settings > Scoring to adjust weighting for skills, experience, location, salary, and work type. You can also update your job titles, deal-breakers, and company size preferences in Settings > Profile.

When you click 'Research' on a job, our AI gathers company culture data, interview patterns, salary benchmarks, and news about that employer. Once ready (30-60 seconds), the job moves to the 'Insights Ready' tab with a full research report.

Plans & Billing

5 questions

Starter ($5/week, billed $19/mo): up to 3 jobs per email, 3 company researches/month, 3 saves/week. Pro ($10/week, billed $39/mo): up to 4 jobs per email, 14 researches/month, 20 saves/week, AI-tailored CVs & cover letters. Premium ($20/week, billed $79/mo): up to 5 jobs per email, unlimited researches & saves, AI-tailored CVs & cover letters, editable Google Doc CVs, priority support. All plans include a 3-day Pro trial for new users.

Go to Pricing (linked from your dashboard nav or plan badge) and click the plan you want. Checkout is handled securely by Paddle. Your plan activates immediately after payment.

Yes, you can cancel at any time. Go to Settings > Billing or email support@axessgen.com. After cancellation, your plan stays active until the end of the current billing period, then downgrades to Starter.

Billing is managed by Paddle (or PayPal, depending on your region), which acts as the Merchant of Record. This means the payment processor handles tax collection and compliance globally. Your receipt will show the processor as the biller. For disputes, contact support@axessgen.com.

We offer full refunds within 14 days of your first subscription charge. After that, refunds are evaluated on a case-by-case basis at our discretion. See our Refund Policy page for full details, or email support@axessgen.com.

Email & Notifications

4 questions

You receive up to 3 emails per day (morning, afternoon, and evening) when there are new job matches ready for you. If there are no new matches in a window, no email is sent. You can adjust your notification frequency in Settings > Notifications.

Yes. Every email has an Unsubscribe link at the bottom. You can also toggle email notifications in Settings > Notifications. Note: turning off emails means you'll need to check your dashboard manually for new matches.

Each job in your email has action buttons: Approve, Reject, Save, and Research. Clicking any button triggers the action immediately - no login required. Results are reflected in your dashboard within seconds.

First, check your spam/promotions folder and whitelist ronofer@axessgen.com. Then verify your notification settings in Settings > Notifications. If the issue persists, email support@axessgen.com with your account email.

Account & Settings

4 questions

Go to Settings > Profile to update your titles, skills, location, work type, salary requirements, and other preferences. Changes take effect from the next daily matching run.

Go to Settings > CV or use the CV section on your dashboard. Upload a PDF or Word document (max 10MB). Our AI parses the CV to strengthen your matching profile. You can upload a new version at any time.

Email support@axessgen.com from your registered email address requesting account deletion. We will delete your account and all associated data within 14 days per our Privacy Policy.

Email changes are not self-serve yet. Contact support@axessgen.com to request an email update. We verify ownership before making the change.

Technical

4 questions

axessgen works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.

Not yet - but axessgen is fully mobile-responsive. You can use it on any device through your browser. A dedicated mobile app is on our roadmap.

Your data is stored on Supabase (PostgreSQL) with row-level security enabled. All connections use TLS. We never sell or share your personal data with third parties. See our Privacy Policy for full details.

We currently scrape LinkedIn, Indeed, and Glassdoor, and we're actively adding more platforms. Although axessgen works hard to provide the most relevant results around the clock, platform availability and job coverage vary by location - some services available in certain regions may not be available in others, for reasons beyond our control.

Can't find what you're looking for?

No worries - our team is happy to help. Reach out anytime.