Refund Policy

1. Overview

Paid prices on our website are displayed as weekly rates for convenience. All paid axessgen subscriptions are billed monthly through our payment processor (Paddle or PayPal). For example, a plan shown as $9.99/week is billed as $39/month. We want you to be satisfied with our service. If you're not, we offer refunds under the conditions described below.

2. Free Plan

All new users start on the free Starter plan, which includes job matches, 1 Application Package, and 1 Company Research Credit (lifetime — these do not renew). No credit card is required. You will not be charged unless you actively choose to upgrade to a paid plan (Pro or Ultra).

3. 3-Day Satisfaction Guarantee

If you are unsatisfied with your first paid subscription, you may request a refund within 72 hours of your first charge. The refund amount equals the full charge minus the retail value of any features used during that period (see Feature Usage Rates).

If you used 0-1 features, you will receive a full refund. If you used features heavily, the usage will be deducted at the published retail rates.

4. Prorated Refunds

When you cancel your subscription with an immediate refund (rather than waiting until the end of your billing period), the refund is calculated as:

Refund = (unused days / total days in billing period x monthly price) minus (number of features used x retail rate per feature)

Feature retail rates are listed in our Feature Usage Rates. If usage costs exceed the remaining prorated amount, no refund is issued.

Refunds after a freeze: If you have used a plan freeze (either the 1-month feature freeze or the retention freeze of up to 3 months), refunds are no longer available for that subscription period. The freeze itself serves as the alternative benefit.

5. How to Cancel or Request a Refund

You can manage your subscription directly from your account settings. When you choose to cancel, you will be presented with options:

• Freeze your plan - pause your subscription for up to 3 months with no charges. Your data stays safe.
• Keep access until end of billing period - continue using all features until your current month ends.
• Cancel with immediate prorated refund - receive a refund for unused days minus feature usage.

For questions or special circumstances, contact us at support@axessgen.com.

6. Processing

Approved refunds are processed through Paddle and typically appear on your statement within 5-10 business days, depending on your payment provider.

Upon refund, your subscription will be cancelled and your account will be downgraded to the free Starter plan. You will retain access to your account and data.

7. Contact

For any billing questions or concerns, contact us at support@axessgen.com.